ADOBE

COMMERCE DEVELOPMENT

Adobe Commerce provides configurable tax rules that can be applied to products, customer information, and shipping details, giving merchants control over how GST is reflected across the catalogue, cart, and checkout. The configuration still needs to reflect the business's actual tax position and Australian Consumer Law requirements around how prices, discounts, and offers are presented.

Adobe Commerce can be configured to reflect the surcharge rules that apply to each payment method. Under the current rules, businesses generally cannot charge more than their applicable payment-processing cost. From 1 October 2026, Visa, Mastercard and eftpos can introduce no-surcharge rules for their respective card networks. Merchants should therefore review their payment configuration and provider agreements ahead of the change.

Adobe Commerce supports configurable shipping methods and multiple inventory sources, providing a foundation for different delivery and fulfilment models. This matters in a market where 69% of shoppers want a range of delivery options at checkout, and 32% would choose one retailer over another if it offered out-of-home collection. Carrier services, collection options, and additional fulfilment workflows can be added through suitable integrations.

AI is becoming a more important part of online shopping in Australia, with 62% of shoppers using AI and 32% already using it for shopping advice. Adobe Commerce supports semantic search that interprets the meaning and context of natural-language queries rather than relying only on exact keyword matches. For merchants, this makes accurate product attributes, descriptions, availability, pricing, and other structured catalogue data increasingly important.

Adobe Commerce can integrate with existing ERP, CRM, and PIM platforms through APIs, extensions, middleware, and custom integration layers. Product, inventory, customer, pricing, and order data can be synchronised between systems without requiring the business to replace its existing technology stack. The right architecture depends on the systems already in use, data ownership, transaction volumes, and whether information needs to move in real time or on a scheduled basis.

Adobe Commerce supports a range of payment methods through Adobe Payment Services, third-party gateways, and extensions. This can include card payments and buy now, pay later options such as Afterpay, depending on the provider and merchant setup. The right payment mix depends on the customer base, transaction model, provider agreements, and checkout requirements.

Adobe Commerce can form part of a privacy-focused architecture with controls for customer data access, deletion, security, and connected-system management. Where the Privacy Act applies, businesses must also meet the Australian Privacy Principles covering how personal information is collected, used, disclosed, secured, and managed. Privacy compliance therefore depends on the complete technology and data-handling environment, not the Commerce platform alone. The OAIC's current APP Guidelines were updated in May 2026.

Adobe Commerce can connect product, inventory, pricing, customer, and order data across marketplaces and other sales channels through APIs, extensions, middleware, or custom integrations. This matters as Australian shoppers spent A$18.9 billion on online marketplaces in 2025, up 13% year on year. A connected architecture helps merchants avoid managing each channel as a separate operation.

Adobe Commerce supports B2B capabilities including company accounts, shared catalogues, custom pricing, purchase orders, negotiable quotes, and buyer permissions alongside conventional B2C commerce. This gives manufacturers, wholesalers, distributors, and retailers a way to manage different purchasing models within a common commerce environment.

Adobe Commerce is designed for businesses that need more control than a straightforward storefront can provide, particularly where complex catalogues, B2B requirements, multiple storefronts, extensive integrations, or highly customised commerce workflows are involved. For Australian businesses operating across multiple channels or planning international expansion, the platform can provide a central commerce foundation while allowing the wider technology architecture to evolve with the business.